In Nigeria, an FMCG manufacturer faced a challenge with only 62% of distributor orders being fulfilled promptly, leading to a loss of retailers. Despite having stock, trucks and manpower, the key issues stemmed from a lack of demand visibility, manual pick-list generation, and frequent stockouts of fast-moving SKUs.
The Solution
To address these challenges, the following strategies were implemented:
- Introduction of ABC inventory classification
- Daily stock status dashboards for enhanced visibility
- Digitized picking lists for efficient operations
- Minimum stock alerts integrated with production planning
The Results After 6 Weeks
- Order fulfillment rate surged to an impressive 98%
- Enhanced distributor satisfaction scores
- Increased reorders from key accounts
The success highlights the importance of not just speed but also precision and visibility in optimizing order fulfillment processes.
Contact us to optimize your order fulfillment and distribution processes.
